The fine print

Store Policies

1

Food & Beverage

Food is not allowed during public sessions for health and safety reasons. Drinks with secure lids are permitted but must stay in the designated drink area. Exceptions may be made for private party reservations.

2

Product Responsibility

All products are handmade and outcomes may vary. The studio isn’t responsible for dissatisfaction or damage caused by a customer’s own creative choices, incorrect product use, or personal aesthetic expectations. Leftover decoden cream or extra materials can’t be taken home; excessive unused charms may incur a $5 charge.

3

Store Property & Furniture

Customers are responsible for any damage to store property — furniture, tools, decorations, or materials — caused by misuse or items brought in.

4

Staff Responsibilities

Staff guide scheduled activities and provide basic assistance only. They aren’t responsible for creative outcomes, decisions, or personal dissatisfaction with the final product.

5

Customer Responsibilities

Customers are responsible for all creative decisions and for their behavior and conduct during the reservation.

6

Right to Refuse Service

We reserve the right to refuse service to anyone for inappropriate behavior or policy violations.

7

False Accusations

Any knowingly false, defamatory, or untruthful claims may result in legal action to protect the integrity of the business.

8

Age Policy

Participants must be at least 10 years old to participate without a guardian. Children under 10 must be supervised one-on-one by a guardian at all times. All guests under 16 must be accompanied by a parent or guardian for the duration of the activity.

9

Merchandise Accountability

Any unpaid merchandise taken by guests during a party will be charged to the host’s reservation card.

10

Host Responsibility

The party host is responsible for the behavior and actions of all their guests during the reserved time.

11

Media & Photography

Staff may photograph or record activities and final products with verbal or written consent. These may be used for marketing or internal purposes without compensation.

12

Product Handling

We are not responsible for loss, damage, or misplacement. Customers are responsible for safe storage and transport.

13

Cancellation / Reschedule

Cancellations and rescheduling must be made at least 48 hours in advance by email. Verbal, phone, or text requests will not be accepted.

14

Pet Policy

The studio is not pet-friendly. No pets are allowed due to the nature of our activity.

15

Allergy Disclaimer

Materials used (e.g., glues, resins, glitter) may cause allergic reactions. Participation is at the customer’s own risk.

16

Waiver of Injury Liability

The studio is not responsible for minor injuries, such as small cuts or burns, incurred during activities.

By entering the premises and/or confirming a booking, customers acknowledge they have read, understood, and agreed to abide by this Store Policy Agreement.